Hospital Precision Air Conditioning System Maintenance Services

I. Project Background and Core Challenges

The server room of XX Hospital supports core medical data and critical equipment, demanding an extremely stable environment. Its precision air conditioning system is required to guarantee uninterrupted operation year-round, with any single failure strictly limited to under two hours. To achieve this, the hospital employs a redundant "one active, one standby" design, which also presents a greater maintenance challenge: the simultaneous failure of both air conditioning units is absolutely unacceptable.

Given this context, the hospital selected a service provider through a public bidding process, requiring flawless service quality while maintaining strict budget control.

II. Our Solution and Service Model

"Energy Saving Cat" secured the cooperation by presenting a rigorous, proactive maintenance plan. We developed a prevention-focused, procedure-driven proactive maintenance system tailored for the hospital:

1. High-Frequency Standardized Inspections:

• Frequency: Twice-monthly regular inspections for comprehensive monitoring.

• Standardized Process: Each inspection includes voltage and current checks, abnormal noise detection, and assessment of core components like fans and compressors, all documented in standard reports.

• Closed-Loop Management: All inspection reports require sign-off by the server room manager, ensuring transparent service and clear accountability.

2. Proactive Warning and Resolution:

• During inspections, we not only identify existing issues but also focus on predicting potential risks (e.g., component aging, performance degradation), providing solutions in advance to prevent failures.

3. Preventive Parts Replacement Regime:

• Monthly Replacement: Air filters are cleaned and replaced monthly to ensure airflow and equipment cooling efficiency.

• Quarterly Replacement: Humidification cylinders are replaced quarterly to ensure reliable humidification and prevent performance issues or damage from water quality problems.

III. Cooperation Outcomes and Customer Benefits

Our systematic and meticulous service delivered significant results:

• Zero Downtime Assurance: Throughout the service period, we successfully prevented any loss of environmental control in the server room due to AC system failure. There was never a major incident where both air conditioners lost functionality simultaneously, robustly ensuring the daily normal operation of the hospital's core services.

• Proactive Risk Management: Through early warnings and preventive replacements, we shifted the model from reactive repair to proactive maintenance, significantly reducing the probability of sudden failures and associated repair costs.

IV. Long-Term Trust and Deepened Cooperation

Our exceptional service quality and high degree of responsibility earned the hospital's high recognition and trust:

• Deepening Partnership: The cooperation evolved from an initial one-year contract, with successful retention through annual competitive bids, to a three-year long-term strategic agreement.

• Demonstration of Trust: The extension of the contract term is the highest recognition of our service reliability and professionalism, reflecting a solid and trusted partnership.

Core Value Proposition:

This case demonstrates that "Energy Saving Cat" can operate within a strict budget to provide "exceeded expectation" stability through a scientific management system, standardized procedures, and a highly responsible professional ethos. This allowed us to evolve from a service provider into a trusted long-term partner.